SHIPPING
We take great pride in shipping our pillows to you as quickly as possibly – we understand you’re eager to start experiencing the benefits.
Processing times are approximately within 48 hours. Processing may be extended up to 72 hours or longer during holiday seasons, sales & promotional events.
We don’t ship on weekends and unfortunately, we do not ship to PO Boxes.
Shipping Information:
Shipping schedules are approximate and your package may be delivered sooner or later than specified below:
United States – via USPS
Standard (up to 7 business days) Cost range: From $12 for 1 pillow, depending on your state.
Tracking Number Provided
For Express (2 business days) – Please contact for Pricing
Canada – via Canada Post
Standard (2 – 7 business days) Cost range: From $10 for 1 pillow, depending on your province or territory.
Tracking Number Provided
Express (2 business days) – Please Contact for Pricing
Australia & International – via Canada Post
Standard (10 to 30 business days) $25
Tracking Number Provided
Express – Please Contact for Pricing and Delivery Schedule
One x Sun Baby is not responsible for any import duties or taxes charged to your package. As customs policies vary from country to country, you’ll need to check with your respective country’s local customs office to find out if there may be additional charges added to your order.
For International Orders, the delivery time could be up to 30 days, depending on your country. For Australian and New Zealand orders, the delivery time is approximately 10 to 15 business days.
If you have any further questions related to shipping, please contact info@onebysun.com.
RETURNS
We stand by each of our pillows, however if you are unhappy with your purchase for any reason, we will gladly offer you a refund.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us before contacting info@onebysun.com first.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onebysun.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to: 66 Aquatic Ballet Path, Oshawa Ontario CANADA, L1L 0K6
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
